TrackShot Refund Policy

1. Scope

This Refund Policy applies to purchases of TrackShot, the macOS screen-recording application developed and sold by Roomanos Lab Teknoloji Limited Şirketi("Roomanos"). It forms part of the TrackShot Terms of Service and should be read with the TrackShot Privacy Policy.

Paddle.com acts as the Merchant of Record and authorised reseller for all TrackShot orders. Paddle processes the payment, charges and remits any applicable tax, issues your invoice, and appears on your card statement. Refunds approved under this policy are issued through Paddle back to the original payment method.

2. The 14-day refund window

You can request a full refund of your TrackShot licence within 14 calendar days of the date of purchase, for any reason. You do not need to justify the request.

Because TrackShot is downloadable software, we ask that you stop using the licence and remove the app from your Macs once the refund is issued. Your licence to use TrackShot ends with the refund, and we may deactivate the licence key.

3. Try before you buy

TrackShot has a 14-day free trial with recording, editing and preview fully unlocked, precisely so you can confirm it works on your Mac and suits your workflow before paying. Exporting requires a licence. We strongly recommend running the trial first — most refund requests are avoidable that way.

4. How to request a refund

Email [email protected] with the subject line "TrackShot refund" and include:

1. The email address you used at checkout.
2. Your Paddle order or receipt number (it is on the receipt email Paddle sent you).
3. Optionally, what went wrong — it is not required, but it helps us fix things.

You may also request the refund directly through the Paddle receipt email, which contains a link to Paddle's buyer support.

5. Processing time

• We aim to acknowledge refund requests by email within 2 business days.
• Approved refunds are submitted to Paddle promptly, and in any case within 5 business days of approval.
• Paddle then returns the funds to your original payment method. Your bank or card issuer usually posts it within 5 to 10 business days, depending on the provider.

6. Something not working? Tell us first

If TrackShot is failing on your Mac — an export that will not finish, an activation that will not go through, a crash — email us before requesting a refund. Many problems turn out to be quick to resolve, and if we cannot fix it, the refund is granted regardless of how far into the 14 days you are.

7. Limits

• Refunds are limited to the amount actually paid for the licence, in the currency charged.
• After a refund, the licence is no longer valid and may be deactivated; the software then returns to its unlicensed state.
• We may decline repeat refund requests from the same person or payment method where the pattern indicates abuse of the policy.
• Requests made after the 14-day window are considered case by case, at our discretion and without obligation.

8. Your statutory rights

Nothing in this policy limits any mandatory consumer right you have under the law of your country of residence — including, where applicable, EU and UK rights of withdrawal for distance contracts, and consumer protections under Turkish law. Where a statutory right gives you more than this policy does, the statutory right applies.

9. Chargebacks

If you believe a charge is wrong, please contact us or Paddle first. A chargeback raised before contacting us can take far longer to resolve than a refund and will suspend the licence while the dispute is open.

10. Contact

Roomanos Lab Teknoloji Limited Şirketi
Cevizli Mah. Zuhal Cad. A Blok No: 46 İç Kapı No: 50, Maltepe / İstanbul, Türkiye
MERSİS 073523467300001
[email protected]