Refund Policy

1. Scope

This Refund Policy explains how refunds work across the Roomanos family of products and forms part of our Terms of Service. Because our products are billed in different ways — subscriptions, one-time purchases and per-order fees — the rules differ by product type, as set out below. Where a specific product publishes its own refund terms, those terms apply to that product.

2. Subscriptions (SaaS)

Roomanos Hub, Roomanos Kitchen and similar software are offered on a recurring subscription and/or per-order basis.

• You can cancel at any time from your dashboard or by contacting us. Cancellation takes effect at the end of the current billing period, and you keep access until then.
• Subscription fees are charged in advance for each period. Except where required by law, fees already paid are non-refundable and we do not refund partial (unused) periods after a billing period has started.
• Per-order or usage-based fees are earned when the order or usage occurs and are non-refundable once incurred.
• If you were charged because of a proven technical error on our side (for example, a duplicate charge or billing after a valid cancellation), contact us and we will correct it and refund the amount wrongly charged.

3. One-Time Software Purchases

Some products are sold as a one-time purchase. For TrackShot, a free trial is available before purchase, and a 14-day money-back guarantee applies. The full terms, request channel and processing times are set out in the TrackShot Refund Policy. TrackShot purchases are processed by Paddle, our Merchant of Record, and refunds for TrackShot are issued through Paddle.

4. Free Products

Some products are free — for example, the Roomanos Go app is free for couriers. Because no fee is charged, no refund applies.

5. Consumer Right of Withdrawal

If you are a consumer purchasing in Türkiye, you have the rights granted by Law No. 6502 on Consumer Protection and the Distance Contracts Regulation, including a 14-day right of withdrawal for distance purchases. Please note that, under that regulation, the right of withdrawal may not apply to digital content and services that begin to be performed with your prior consent and your acknowledgement that you thereby lose the right of withdrawal. This statutory right of withdrawal is separate from, and does not limit, TrackShot's 14-day money-back guarantee described above — where a product offers a more generous refund window, that window applies. Nothing in this policy limits any mandatory consumer rights you have under applicable law.

6. How to Request a Refund

To request a refund or ask a billing question:

Please include the account email, the product, the approximate date of purchase and the reason for the request. We aim to respond within a few business days. Once a refund is approved, it is issued to the original payment method; the time for the amount to appear depends on your bank or card provider (typically 5–10 business days).

7. Chargebacks

If you believe you were charged in error, please contact us first — we can usually resolve billing issues faster than a chargeback. Opening a chargeback without contacting us may lead to the related account being suspended while the dispute is reviewed.

8. Currency & Taxes

Refunds are made in the original currency of the purchase. Any refunded taxes are handled in accordance with applicable law and the rules of the relevant payment processor.

9. Changes & Contact

We may update this Refund Policy from time to time; the current version is always the one published on this page. For any questions, contact [email protected].

The authoritative version of this policy under Turkish law is the Turkish text available at /tr/legal/refunds.